Personal Data Protection lembu99

1. Introduction

lembu99 ("we", "our platform") is fully committed to protecting the privacy and security of personal information of every player who uses our services. This Privacy Policy applies to all individuals who access the lembu99 website, register an account, make deposits or withdrawals, and use any services provided by our platform.

By using lembu99 services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our services.

2. Information We Collect

lembu99 collects personal information required to provide safe, responsible online betting services that comply with international licensing requirements. The types of information we collect cover the following categories:

Account Registration Information

• Full name as shown on your identity card (MyKad or valid travel document)
• Date of birth for age verification purposes
• An active and reachable email address
• A mobile phone number registered in Malaysia
• Username and password chosen during registration

Financial Transaction Information

• e-wallet account details (Touch 'n Go eWallet, Boost) for deposit and withdrawal purposes
• Bank account number for transactions via FPX or DuitNow
• Cryptocurrency wallet address (USDT, BTC, ETH) where applicable
• Deposit and withdrawal transaction history

Platform Activity Data

• Game records and betting history
• Account login and logout logs, including timestamps and IP addresses
• Device information used (device type, operating system, web browser)
• Bonus performance data and wagering requirement fulfilment

Automatic Technical Information

• IP address and geographic location (state level only)
• Cookie data and session identifiers
• Information on pages visited and session duration on the platform

3. Purpose of Use

Every piece of information we collect is used solely for legitimate purposes directly related to the operation of the lembu99 platform. We do not use your data beyond the scope stated below:

• Account Management: Creating, verifying and managing player accounts securely
• Transaction Processing: Processing deposits and withdrawals via supported payment methods within 30 minutes to 3 hours
• Legal Compliance: Meeting Know Your Customer (KYC) and anti-money laundering (AML) requirements under international licensing
• Customer Service: Providing 24/7 support via live chat and email in Malay and English
• Platform Security: Detecting and preventing fraud, account misuse and suspicious activity
• Service Improvement: Analysing aggregated usage patterns to improve platform quality
• Communications: Sending account-related notifications, bonus promotions and relevant policy updates

4. Sharing Information with Third Parties

lembu99 does not sell or hand over your personal information to third parties for marketing purposes. However, there are limited situations where sharing information is necessary for platform operations:

• Payment Processors: Required transaction information is shared with payment service providers such as FPX, DuitNow and cryptocurrency processors to complete transactions
• Game Software Providers: Minimal game data is shared with licensed game developers such as PG Soft, Pragmatic Play, JILI and Spribe for game fairness auditing purposes
• Licensing Authorities: Information is shared with regulatory bodies under international licensing requirements when requested
• Legal Compliance: Required information may be disclosed to authorities when mandated by a court order or directive from a legitimate enforcement body

5. Data Storage and Security

The security of your personal data is a responsibility we take seriously. The following technical and organisational measures are in place to protect your information:

• 256-bit SSL/TLS encryption for all data transmitted over the network
• Encrypted databases at the storage level with restricted access
• Two-factor authentication (2FA) for staff access to internal systems
• Regular security audits by independent third parties
• 24/7 monitoring for any suspicious activity or attempted data breaches
• Tested disaster recovery and data backup protocols

Your personal data is retained for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. When data is no longer needed, it will be securely deleted in accordance with established procedures. For accounts that have been inactive for an extended period, we will contact you before any action is taken.

6. Use of Cookies and Tracking Technologies

lembu99 uses cookies and similar tracking technologies to improve user experience and platform security. The types of cookies used include:

• Essential Cookies: Required for basic platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information on how players use the platform to help us improve the overall user experience.
• Functional Cookies: Remember your preferences such as language, display theme and account settings for ease of use.
• Security Cookies: Used to detect and prevent fraud and suspicious activity on the platform.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the lembu99 platform.

7. Your Rights as a Player

You have clear rights regarding your personal data under the lembu99 privacy policy. These rights can be exercised at any time by contacting our customer service team:

To exercise any of the above rights, please contact our customer service team via live chat or email. We will process each request promptly and provide a response within a reasonable timeframe.

8. Changes to This Privacy Policy

lembu99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or the technology environment. Any material changes will be communicated to you through:

• Notification via the email registered to your account
• A notice displayed prominently on the lembu99 home page for a set period
• In-account notification during your next login session

The latest version of this Privacy Policy is always available on this page. The update date will be displayed at the top of the document. Continued use of the lembu99 platform after any changes is considered acceptance of the updated Privacy Policy.